Server Hardware Upgrade Pending
We don't have an exact ETA right now, however, we have a new server currently in provisioning that will have better significantly performance.
Specifically, there are times when server response is being delayed by synchronized database file I/O. From the player's perspective, this would be seen as a minor lag spike where it takes a fraction of a second longer than normal for an action to go through. According to our logs, this happens on the order of 5-10 times per day where the delay is over 100ms. You would only be able to notice this if you happened to be doing an action at the exact time of the hiccup, however, today there were two spikes of over 700ms, which almost anyone active at the time would notice.
The new server is expected to alleviate this problem entirely with specs that are 20x faster for random file I/O.
Since this will be a complete server migration, we are predicting a period of 2-4 hours downtime from start to finish.
Computing the probability that at least one of the following events will occur:
P(a or b ... or z) = 1 - P(!a and !b ... and !z)