Prior to today's patch, if a player wanted to recover an account password they had to wait for an automatic e-mail to be dispatched to them after their account was dormant for two weeks, or e-mail
help@nodiatis.com. Now when a player attempts to log on to an account and fails, provided that account has been inactive for more than 7 days, a PW reset e-mail will be sent to the e-mail the account is currently registered under. This should streamline the account recovery process that often required admin intervention.
As always, if you have an issue with your account you can still e-mail
help@nodiatis.com.